Overview
An owner-operated PT practice needed to eliminate scheduling friction and reduce no-shows. We built a patient-facing portal with intelligent scheduling and automated reminders.
The Challenge
The practice owner was spending 10+ hours per week on administrative scheduling tasks. No-show rates were at 18%, and the phone-only booking system was turning away new patients.
The Solution
We delivered a clean, accessible website with an integrated patient portal. The AI scheduling agent handles bookings, sends contextual reminders, manages waitlists, and rebooks cancellations — all without staff intervention.